Policies
Now that you have made reservations for your event we need your help to complete your order.
WHAT WE NEED WITHIN 14-DAYS OF PLACING YOUR ORDER:
Terms & Conditions
You are liable for our products from the time they leave our warehouse until the time we receive them back from you. Please read our terms and conditions carefully. View our terms and conditions.
Rental Payment
In order to hold your backdrops, we require a non-refundable $100.00 prepayment per item per week, signed contract and terms and conditions. If you are on account, a purchase order number is needed and must be paid within Net 30 terms. The balance of your rental contract must be paid in full at least 10 days prior to the date of shipment in order to preserve your firm reservation. We accept reservation payments by check or credit card: VISA, MASTERCARD, AMERICAN EXPRESS or DISCOVER.
Shipping Policy
Grosh will ship all items from our warehouse in either Sun Valley, CA or Evansville, IN via Federal Express, our preferred carrier. If you have an existing account with UPS or other carrier, Grosh can ship with the carrier of your choice. We also will need the name and address of the person or agent in charge of receiving the order. The customer is also responsible for returning the rented items back to the appropriate warehouse by the “Due at Grosh by” date listed on the rental contract.
Return Policy
For Fed Ex shipments, return labels will be affixed to the inside of the box. Please do not discard these labels when you open the box. Return the inventory to the appropriate warehouse for the item(s) shown on the label affixed to the inventory. Items starting with S or D must be returned to 8050 San Fernando Rd., Sun Valley CA 91352 and items starting with ES or ED must be returned to 2422 N. Burkhardt Rd. Evansville, IN 47715.
Due to high demand, our seasonal backdrops shipping in November and December will be shipped via Express service only.
Late Returns
Our rentals are in HIGH demand. We have promised other customers these same items for their special event. It is extremely important that the products be returned as stated in the Rental Contract. PLEASE NOTE: If for any reason, the products are not received at the appropriate warehouse by the date agreed upon in the rental contract, a late fee will be assessed. The fee structure is as follows: $40 per day per item for products renting up to $200 per week. $80 per day per item for products renting between $201 – $400 per week. $120 per day per item for products renting over $400 per week.
Cancellation Policy
We understand that sometimes plans may change and Grosh wants to be as flexible as possible. A reservation may be cancelled up to 14 days prior to the scheduled shipment date. The $100 prepayment per item per week used to confirm your reservation is non-refundable. Orders cancelled less than 14 days prior to the scheduled date of shipment are subject to the full rental rate (fee).
